TERMS AND CONDITIONS

 

Please read these booking conditions carefully as they incorporate the basis upon which bookings are accepted by Vista Golf Tours

It acts only as an agent for those service providers. It is therefore important for you that you obtain and read the service provider’s terms and conditions applicable to the products in your package, and make sure you are aware of any exclusions or limitations of liability imposed by the service provider.

*TRAVEL INSURANCE IS RECOMMENDED

HOW TO BOOK:

Select your requirements and contact us by email or phone. Please note that all reservations are subject to availability at the time of booking.

DEPOSITS:

Most bookings will have their own payment terms which take precedence over these general terms. Generally, a 25% deposit of the total invoice amount is required within 7 days of booking unless otherwise notified. These are paid to the supplier to secure golf, transportation, and accommodation arrangements. These deposits are NON-REFUNDABLE so please ensure that you have adequate travel insurance to cover any unforeseen cancellations.

FULL PAYMENT REQUIREMENTS:

Full payment is due 30 days prior to departure. If for any reason we do not receive your balance by the due date, we reserve the right to treat your booking as cancelled and apply the appropriate cancellation charges. Late bookings are subject to full payment being received at the time of booking and full payment of any additional costs incurred for obtaining the services required.

CANCELLATION, ALTERATIONS AND REFUNDS:

Each tour itinerary and booking form will have its own payment terms and this takes precedence over these general terms.

Cancellations by the client must be in writing to info@vistagolftours.com and are subject to the forfeiture of the initial deposit.

VGT reserves the right to cancel or reschedule any tour departure in accordance with operating requirements or circumstances beyond our control. VGT is not responsible for any costs for other travel arrangements affected due to our cancellations of rescheduling of any tour departure. If you cancel or terminate your booking, any deposits paid will be forfeited.

AMENDMENT AND DOCUMENT REISSUE FEES:

VGT reserves the right to charge amendment fees if you alter your requirements more than once in any given booking, in addition to any charges imposed by operators and suppliers. A document reissue means an alteration to an existing booking and not a transfer to another package wherein cancellation fees may apply.

BEHAVIOR:

VGT reserves the right to withdraw from the tour any person whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of any other passengers. VGT* will be under no liability to any such person for refund, compensation, repatriation or any other matter arising.

REFUNDS:

No refund is available for cancellations after holiday has commenced or in respect of any tours, accommodation, meals or any other services not utilized. If the weather causes golf tournaments of golf games to be cancelled or rescheduled VGT* will refund any monies that suppliers refund to us. However, please note in most cases this does not occur.

PRODUCT DESCRIPTIONS:

Descriptions features are based on current information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. The standard of accommodation and other services are based on various factors, which are generally accepted as indicative of certain class, however, we do not guarantee the standard, class or fitness for purpose of that accommodation or service.

TRAVEL INSURANCE:

We highly recommend that at the time of booking you consider purchasing a travel insurance policy of your choice. Coverage can be obtained for such things as loss of deposit through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to your point of origin should the holiday need to be extended or curtailed due to illness while overseas, or due to the need to return to your point of origin because of unexpected death of illness of a close relative and cancellation of transport services due to industrial action. If you have a pre-existing medical condition – that is you are taking medication or have been to the doctor in the past 30 days you must advise us so that the condition is covered in the policy. You will be required to complete a pre-existing form which must be signed by your doctor and assessed by the insurance company. An additional premium may be payable.

Adequate and valid travel insurance is highly recommended for all Vista Golf Tour travelers. You should carry proof of insurance with you and produce it when requested by VGT’s staff or suppliers.

VISAS & IMMIGRATION:

You should familiarize yourself with any health or visa requirements that may be applicable in the areas you intend visiting. You are responsible for all exit, entry, health and other documents required by laws, regulations, offers demands or requirements of the countries visited or transited. Each person shall carry a valid passport (for international travel) (with a least six months validity) VGT cannot accept responsibility for your failure to ensure that you have correct travel information.

BAGGAGE:

Please check with the applicable airlines for full details. VGT is not responsible for baggage charges. Due to space available on the coaches, we ask that you only bring one large suitcase per person in addition to your golf clubs.

TRAVEL AND ACCOMMODATION:

VGT is not itself a carrier, hotelier or car hire operator. Flights, cruises, rail and coach journeys, other travel and hotel accommodation, car hire and any other components included in your holiday are provided by reputable carriers and hoteliers on their own conditions. It is important to note therefore that all bookings with VGT are subject to the terms and conditions and limitations of liability imposed by the various providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.

NOT INCLUDED:

The costs of travel to and from home country to destination country, the price of any passports and visa, items of a personal nature such as laundry, taxis, telephone calls, excess baggage charges, personal and baggage insurance, postage and cables, drinks outside of the tour van, room service, or meals unless specified and any fees or charges payable direct by you to a third party.

AIR TRAVEL:

All bookings are subject to the general conditions of carriage of that carrier.

BOOKING ARRANGEMENTS:

All bookings are subject to the acceptance of the booking conditions on behalf of all persons named in the booking.

LIMIT OF LIABILITY:

We do our best to make sure that your arrangements are satisfactory, however many of the goods and services offered are supplied by third parties. VGT act only as an agent for those suppliers. To the extent permitted by law, VGT excludes all liability for any loss or damage whatsoever that may arise in any way in connection with the offer of goods and services by VGT or any third parties, or in connection with the supply of such services. In the cases where VGT does accept liability the maximum amount to be paid will equal the amount paid for their tour or service.

EVENTS BEYOND OUR CONTROL:

VGT does not accept any liability whatsoever for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including but not limited to war, civil disturbance, terrorism, fire, acts of God, acts of Government or any other authorities, accident to or failure of machinery of equipment or industrial action.

DESTINATION PASSENGER ENQUIRIES:

VGT makes no representations as to the safety conditions of a destination. International travel advice can be obtained from various sources, including local government offices.

WEATHER CONDITIONS:

Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion. Golf courses reserve the right to close or operate temporary tee boxes / greens.

Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Vista Golf Tours cannot be held responsible due to inclement weather conditions.

If you are unable to play golf on your break due to golf course closure we will, without guarantee and at our supplier’s discretion, try and obtain a green fee vouchers for the golf element of the break.

Each golf course sets its own ‘Bad Weather Policy’. All decisions regarding green fee vouchers are solely at the discretion of the golf course and are final. We cannot be held responsible should inclement weather prevail.